Important Information

Obtaining results of your test or procedure

Your doctor will advise when they expect to receive the results back. Results can only be obtained via a consult with a doctor or via our online services.

Your Doctor will advise the nurse to contact you via phone if urgent follow-up is required. A letter will be sent to you if we are unable to contact you by phone.

Telephone Contact

Telephone contact is open to all patients during practice hours. A nurse is available to discuss any concerns you may have and relay this to the GP. If necessary, the GP will contact you directly.

Email Communication

Email communication is at the discretion of your treating GP. Email is not recommended as your privacy and confidentiality maybe compromised when communicating via email without encryption.

Reminder / Recall systems

Your Doctor will seek your permission to be included on our / and / or Government Registers. These registers are in place for immunisations, pap smears, diabetes checks and other conditions. If you do not wish to be part of either of these systems please let your doctor know.

Complaints

We hope there are few but if you have a problem we would like to hear about it. There is a comments box in the waiting room. If you cannot resolve your issue with us you can contact the Office of the Health Ombudsman PO Box 13281 George Street, Brisbane Q 4003. Phone 133 646.

Research

At times we may collect de-identified information from this practice for research purposes. If you do not wish your anonymous information to be passed on please advise your doctor.

Accreditation Standards

Australian General Practice Accreditation Limited (AGPAL) fundamentally believes that quality health care should be available to you, your family and the Australian Community.

Accreditation is an integral part of good general practice in Australia.

To ensure correct patient identification and so we can provide you with the highest quality medical care at this practice we will:

  • Ask for your full name, date of birth and current address at reception to ensure you are correctly identified.
  • If you are an existing patient, we still need to ask every time you visit or call.
  • We cannot use a Medicare or Concession card as an identifier.
  • The Doctor will also ask you to confirm your full name, date of birth & current address.
  • If you see the Nurse or any other Health Care Specialist, you will be asked again.
    Some of the reasons for doing so include but are not limited to:

    • Patients with the same name.
    • Human data entry errors are minimized if checks are made.
    • Updating of records on each visit.
    • Doctor / Nurse often calls out first name, so this will avoid errors at the time. Eg: Three Johns in the waiting room at the same time.

If you have any questions about these standards, please feel free to ask to speak to the Practice Manager or if not available ask for the Supervisor on duty.